Privacy Policy

This Privacy Policy sets out how "Urrutia & Co trading as lowcostdivorcesolicitor" will use and protect any information that you give us when you use this website and instruct us to act as your solicitor in matrimonial proceedings.

The name of "lowcostdivorcesolicitor" is the trading name of "Urrutia & Co". And "Urrutia & Co" is the trading style of Stephen John Urrutia, a solicitor of the Supreme Court of England and Wales, and member of the Law Society.

"Urrutia & Co" is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Policy. Please read this Privacy Policy for an explanation on how we use any personal information collected on this site.

"Urrutia & Co" reserve the right to change this Privacy Policy at any time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st March 2009.

By continuing to use this site you consent to the collection, storage and use of data as described in this Privacy Policy.

Urrutia & Co is registered under the Data Protection Act 1998 with the Information Commissioner?s Office under registration number Z1494422 concerning the use and protection of any data held by us about you.

What we collect

We may collect the following information:

  • Name, home address and job title.
  • contact information including email address, telephone numbers and Skype ID.
  • demographic information such as postcode, preferences and interests.
  • other information relevant to customer surveys and/or offers.
  • personal information to enable us to advise and assist you, this includes information collected online and through you completing our paper questionnaires.
  • financial details, including credit card and debit card details, will be stored by us, but will only be held as part of the solicitor advice and form completion process as well to allow a transaction to purchase our services to be completed.

We will never write down, record or otherwise retain a clients' credit card or debit card CSC ("Card Security Code") other than to complete a particular payment transaction being undertaken. The CSC will be destroyed by us immediately once a transaction is complete.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • To fulfil your order. In particular, to advise you and assist you in matrimonial proceedings and to fulfil our role as your instructed solicitor.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customise the website according to your interests.

We do not disclose buyers' information to any third party other than when this is necessary as part of the order fulfilment process. Disclosure of buyers' information is necessary, for example, when personal information is included in completing forms that are given to the court and other party in proceedings.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use computer safeguards such as firewalls, passwords and data encryption. We have physical access controls to our building and files. We only authorise access to personal information for those persons who require it to fulfil their role and job responsibilities. Passwords are not shared with anyone who should not be authorised to read personal information.

When your order is placed on our site, credit card numbers are encrypted using 128 bit encryption technology. They are only decrypted after they reach our computer. They are not held in clear text on the site.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. If you turn off cookies, you will likely be unable to complete the order process on this site.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website for marketing purposes, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

We are registered with the Information Commissioners Office as required by the Data Protection Act 1998. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable, this fee is usually less than £5.00 (five pounds only). If you would like a copy of the information held on you please write to the privacy officer, Data Control Department, Urrutia & Co (Solicitors), P.O. Box 166, Barry, CF63 9DN.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


Our privacy officer is responsible for ensuring that our day-to-day procedures comply with this Privacy Policy. If you have any questions at all about this Privacy Policy, information practices of lowcostdivorcesolicitor, or your dealings with us then please contact us by writing to the privacy officer, Data Control Department, Urrutia & Co (Solicitors), P.O. Box 166, Barry, CF63 9DN, or calling the privacy officer on 0800 013 2315, or send the privacy officer an e-mail on

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